Most local businesses lose to competitors not because they are worse, but because their Google Business Profile is half-filled and nobody has touched it since it was created. Google will not put an incomplete profile in the top three map results, and the top three is where the calls come from.
What actually decides local rankings
Three things, roughly in order: how relevant your profile looks for what was searched, how close you are to the searcher, and how prominent your business appears across the web. You cannot move your shop. You can fix the other two, and most businesses have never seriously tried.
Where we start
The primary category is the single highest-leverage field on the profile and it is wrong more often than not. After that: complete hours including public holidays, a description written for humans rather than stuffed with keywords, correct service areas, and consistent name, address and phone across every directory that lists you.
What we do not do
We do not buy citations in bulk, we do not create fake locations, and we do not promise a ranking position. Anyone promising you the number one spot is either guessing or planning something that will get your listing suspended.
Questions
How long before anything moves?
Profile changes are usually reflected within days. Meaningful ranking movement typically takes six to twelve weeks, because Google needs to see the changes hold.
Can you guarantee first place?
No, and neither can anyone else honestly. Local results vary by where the searcher is standing. What we can do is fix every factor that is within your control.
Do I need a website for this?
It helps considerably, but no. A well-built profile pulls calls on its own.